1. Introduction
publicISP Technology and Communications Inc. ("publicISP", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and safeguard personal information when you visit our website, contact us, or communicate with us about our services.
This policy applies to our public website and related business inquiries. Where publicISP handles information on behalf of a client under a separate service agreement, the applicable agreement and the client's own privacy practices may also govern that information. Products with their own privacy policies are covered by those policies.
2. Information We Collect
Information You Provide
When you submit an inquiry, we collect your name, email address, inquiry subject and the contents of your message. You may also provide your company name and telephone number. We may collect information you choose to provide in subsequent business correspondence.
Website Usage Information
When you visit our website, limited technical information may be collected automatically, including your IP address, browser information, approximate request times and information relevant to website functionality, reliability and abuse prevention.
Please do not submit passwords, health records, financial account details or other sensitive personal information through our general contact form.
3. How We Use and Disclose Information
We collect and use personal information for identified business purposes, including:
- Responding to inquiries, requests for information and privacy-related questions.
- Discussing our services, preparing requested proposals and communicating about potential or existing business relationships.
- Operating, maintaining, securing and troubleshooting our website and communications.
- Preventing spam, fraud, unauthorized access and misuse.
- Complying with applicable laws and responding to lawful requests.
We may share information with service providers who help us operate our website, manage communications and deliver requested services. These providers are expected to handle the information for the purposes for which it was provided and to apply appropriate safeguards. We may also disclose information where required or permitted by law.
Some information may be processed or stored outside Canada and could be subject to the laws and lawful access requirements of those jurisdictions.
We do not sell personal information submitted through our website. We do not use contact form submissions to send unsolicited marketing emails.
4. Data Security and Retention
We take reasonable organizational, administrative and technical measures appropriate to the sensitivity of the personal information we handle, intended to reduce the risk of unauthorized access, use, disclosure, alteration or loss. Access to personal information is limited to those who need it for legitimate business purposes.
No method of electronic communication or storage can be guaranteed completely secure.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, meet applicable legal or regulatory requirements, resolve disputes and maintain appropriate business records. When it is no longer required, information is deleted, securely disposed of or de-identified, as appropriate.
5. Your Privacy Rights
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct information that is inaccurate or incomplete, or raise concerns about how we handle your information. You may also request deletion or withdrawal of consent where applicable, subject to legal, contractual and legitimate retention requirements.
We may need to verify your identity before responding to a privacy request. We will review requests and respond in accordance with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
6. Contact and Policy Updates
For questions, access or correction requests, complaints, or other privacy matters, please contact the person responsible for privacy at publicISP Technology and Communications Inc. using the website contact form. Identify your request as a privacy inquiry so it can be directed appropriately.
publicISP is based in Toronto, Ontario, Canada.
We may update this policy to reflect changes in our practices or applicable requirements. The latest version and revision date will be posted on this page.